IMPORTANT: PLEASE DO NOT RETURN YOUR WUBBLE BALL TO THE STORE
If you pop your Wubble accidentally, just follow these simple instructions!
Instructions for Replacing Your Wubble
1. Have an adult use scissors to cut off the word "Wubble" from the area around the valve.
2. Place the cut-out word "Wubble" AND a check for $6.99 made out to “NSI INTERNATIONAL, INC” in the pre-addressed envelope provided with your Wubble (you can also use a regular envelope if you’re missing the yellow envelope).
Be sure to put the correct postage on the envelope, and to neatly fill out your name and return address (and insert a piece of paper with it written clearly)
Once we receive the above we will send you out a new Wubble right away.
Include the "Wubble" word Cut-out and purchase confirmation in return envelope
*PLEASE BE ADVISED THAT THE US POSTAL SERVICE HAS BEEN HOLDING WARRANTY ENVELOPES FROM 3 WEEKS TO 6 WEEKS BEFORE ACTUALLY DELIVERING THEM TO US. THIS IS PROHIBITING US FROM FULFILLING YOUR WARRANTY REPLACEMENT ORDERS ON A TIMELY BASIS. ONCE WE RECEIVE YOUR ENVELOPE, WE WILL PROCESS AS QUICKLY AS POSSIBLE.
*UNFORTUNATELY, WE ARE CURRENTLY UNABLE TO OFFER YOU A CHOICE OF WUBBLE COLORS. WE CAN ONLY SHIP THE COLOR THAT IS AVAILABLE AT THE TIME YOUR ORDER IS PROCESSED. WE APOLOGIZE FOR THE INCONVENIENCE.
If you've lost your envelope, please just use a standard envelope and address it to:
NSI International Inc.
30 West 22nd Street, 3rd Floor
New York, New York 10010
For all other product issues, please contact customer service by email at firstname.lastname@example.org or call us at 888-425-9113.
Please note that our customer service hours are from 9:00am to 5:00pm EST Monday through Friday.